Shipping policy
Shipping Policy
All orders are processed from Toronto, Canada.
Orders are typically processed within 1–5 business days unless otherwise noted.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Carriers
We primarily ship using:
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DHL Express for international orders
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Canada Post for Canadian orders
Carrier selection may vary depending on destination and order requirements.
Delivery Times
Estimated delivery times are provided as a guideline only and are not guaranteed.
Delays caused by carriers, customs clearance, weather, or other factors outside our control may occur.
International Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country.
These charges are the responsibility of the customer and are non-refundable.
Refused Shipments
If an international shipment is refused, abandoned, or returned due to unpaid duties or taxes, any return shipping fees, customs charges, or carrier fees incurred may be deducted from the refund or store credit.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping and contact information is accurate at checkout.
We are not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping information.
Lost or Stolen Packages
Sid Neigum Designs Inc. is not responsible for packages lost or stolen following confirmed delivery.
If you believe your package has been lost or stolen, please contact the shipping carrier directly and file a claim where applicable.
Shipping Delays
While we aim to dispatch orders promptly, shipping timelines are estimates only and may vary during peak periods, launches, holidays, or due to circumstances beyond our control.
Questions
For shipping inquiries, please contact: